Culturally Relevant Healthcare Education: About Us

 Lisa and her colleague, Elinor Goldberg, share passionate hearts dedicated to making a difference and caring for people. Together, they focus on helping individuals fully understand their health and medications, knowing that education is a powerful tool that leads to healthier lives. Their work is grounded in the values of Advocacy, Education, Empowerment, Equality, and Inclusion, ensuring that every community has the opportunity to access clear information, receive meaningful treatment, and live with dignity. 

Professional Bio – Lisa Colagross

Every day, Lisa Colagross witnessed how language barriers created dangerous gaps in healthcare. Patients often struggled to understand their diagnoses, treatment plans, or prescriptions—leading to confusion, medication errors, and preventable health complications. For the Deaf, hard-of-hearing, multilingual, and visual learner communities, these challenges were even greater, leaving far too many without clear, accessible information about their own health.

Recognizing this urgent need, Lisa founded the organization with a mission to break down communication barriers in healthcare. A nationally certified American Sign Language (ASL) interpreter with more than 30 years of experience, and a proud Child of Deaf Adults (CODA), she brings both personal insight and professional expertise to her work. Her extensive background in politics, business, finance, mortgage services, real estate, and real estate investment provides her with a unique perspective on both systemic challenges and practical solutions.

Lisa also serves as President of Visible Access, Inc., where she leads initiatives to advance accessibility in healthcare and ensure equal access for underserved communities. She and her colleague, Elinor Goldberg, share passionate hearts for change and a deep commitment to caring for people. Together, they focus on helping individuals better understand their health and medication—believing that education is a powerful tool that leads to healthier lives.

At the core of Lisa’s work are the values of Advocacy, Education, Empowerment, Equality, and Inclusion. She is not only a committed advocate for the Deaf community but also a leader dedicated to advancing social justice, equity, and access in healthcare and beyond.

 Professional Bio – Elinor Goldberg

Elinor Goldberg is a dedicated advocate for the Deaf, Deaf Blind, hard-of-hearing, and disabled communities. As CEO of Communication Empowerment, LLC, she has built her career on breaking down systemic barriers within the legal, medical, educational, and law enforcement fields.

She also serves as CEO and Vice President of Visible Access, Inc., where she focuses on advancing healthcare accessibility. Her work ensures that Deaf, DeafBlind, hard-of-hearing, Spanish-speaking, and visual-learning patients—along with others facing communication challenges—can fully understand their medical information, diagnoses, prescriptions, and care plans.

Elinor provides a wide range of services, including advocacy, consultations, educational programming, and resources such as ASL classes, workshops, and support services. She also delivers professional training for healthcare providers, law enforcement agencies, and government organizations, equipping them with the tools to serve diverse communities more effectively.

Her expertise extends to emergency management and disaster preparedness, where she develops strategies to strengthen accessibility, equal rights compliance, and inclusion in crisis response planning.

Elinor holds a Bachelor of Arts in Graphic and Design Communications and is FEMA-certified in Emergency Management for People with Disabilities. She has served as a Deaf Ambassador and an ASL Deaf Language Associate, roles that highlight her commitment to advocacy and representation.

At the core of her work is a passion for empowering communities, advancing social justice, and fostering equal access to healthcare, education, and technology.

We partner with your team to provide trained interpreters, translators, and custom health education content tailored to the needs of your patient population.

• Co-branded materials strengthen trust, reinforce your facility’s reputation, and improve patient loyalty.
   
• Services integrate easily into existing workflows with minimal disruption.
   

Our solutions ensure full adherence to ADA, Section 504, and federal language access requirements.

• Demonstrates your organization’s commitment to equity and accessibility.
   
• Enhances community trust and brand reputation by prioritizing inclusivity.
   

We turn accessibility into measurable financial performance.

• Fewer Errors: Miscommunication costs the U.S. healthcare system billions annually. Our model reduces errors and complications.
   
• Higher Efficiency: Clear communication lowers repeat visits, reduces rehospitalizations, and saves staff time.
   
• Stronger ROI: Better patient understanding drives higher satisfaction scores, leading to stronger reimbursements and improved retention.
   
• Flexible Pricing: Choose from subscription or pay-per-use models to control costs while ensuring continuous coverage.
   

💡 In short: We deliver seamless integration, guaranteed compliance, and measurable ROI — proving that better communication is better business.

   Why We’re Not Just Another Service   

Most providers offer either onsite interpreting or virtual services — forcing facilities to choose between flexibility and reliability. Our model combines the best of both, while adding layers of innovation that traditional services lack:

• Hybrid Flexibility – We blend onsite and virtual delivery so facilities are never left without coverage.
   
• Available 24/7 — By Appointment or On Demand – Providers and patients can schedule in advance or connect instantly, ensuring access anytime, day or night.
   
• Superior Video Quality – The #1 patient complaint with existing services is poor video quality. In fact, some providers deliver such unreliable video that patients avoid using the service altogether. We solve this problem with high-quality, consistent video connections that patients can trust — making accessibility effective and reliable.
   
• On-Demand & Pre-Recorded Education – Patients don’t just get an interpreter; they also gain access to multilingual, captioned, and ASL video guides — including pre-recorded videos covering common diagnoses, medications, and wellness topics — available before, during, and after visits.
   
• Proven ROI – Our model ties directly to cost savings and stronger reimbursements ($3–$5 return on every $1 invested).
   
• Compliance + Training – We go beyond interpretation by equipping staff with tools and workshops that keep facilities ADA and CMS compliant.
   
• Scalable System – Whether it’s a single clinic or a multi-hospital network, our approach scales while maintaining quality and lowering costs.
   

💡 In short: We deliver 24/7 coverage, by appointment or on demand, with superior video quality and both live and pre-recorded education — transforming accessibility into a sustainable, revenue-positive model.

Every 1% improvement in communication compliance delivers measurable impact — reducing liability costs, preventing avoidable readmissions, and protecting reimbursement streams.

Facilities that invest in accessible communication consistently achieve higher patient satisfaction ratings, a critical driver of federal reimbursements and a powerful boost to community reputation.

By addressing the needs of one of the most underserved patient populations — those with language or hearing barriers — facilities not only reduce risk but also unlock new patient volume, stronger loyalty, and long-term revenue growth.

💡 That’s the exciting advantage our business offers: turning accessibility into both a moral win and a financial strategy.