Culturally Relevant Healthcare Education: About Us

Every day, we witnessed how language barriers created dangerous gaps in healthcare. Patients often struggled to understand their diagnoses, treatment plans, or prescriptions, leading to confusion, medication errors, and preventable health complications. For the Deaf, hard-of-hearing, multilingual, and visual learner communities, these challenges were even greater — leaving far too many without clear, accessible information about their own health.

Recognizing this urgent need, Lisa Colagross founded our organization with a mission to break down those barriers. Lisa is a nationally certified American Sign Language (ASL) interpreter with over 30 years of experience, and a Child of Deaf Adults (CODA). Her extensive background in politics, business, and healthcare has given her a unique perspective on both the systemic challenges and the practical solutions required to create real change.

She is joined by Elinor Goldberg, Vice President, a Deaf leader whose experience includes service in the Israeli military, advanced certifications, and years of advocacy and community leadership. Elinor brings an authentic voice to our mission, ensuring our strategies and services reflect the lived experiences of the communities we serve.

Together, Lisa and Elinor combine professional expertise, cultural insight, and personal passion to deliver comprehensive, multilingual, and culturally relevant services. Their leadership ensures that patients not only receive medical information, but also achieve a complete and meaningful understanding of their health — empowering them to make informed decisions and improve outcomes.

We partner with your team to provide trained interpreters, translators, and custom health education content tailored to the needs of your patient population.

• Co-branded materials strengthen trust, reinforce your facility’s reputation, and improve patient loyalty.
   
• Services integrate easily into existing workflows with minimal disruption.
   

Our solutions ensure full adherence to ADA, Section 504, and federal language access requirements.

• Demonstrates your organization’s commitment to equity and accessibility.
   
• Enhances community trust and brand reputation by prioritizing inclusivity.
   

We turn accessibility into measurable financial performance.

• Fewer Errors: Miscommunication costs the U.S. healthcare system billions annually. Our model reduces errors and complications.
   
• Higher Efficiency: Clear communication lowers repeat visits, reduces rehospitalizations, and saves staff time.
   
• Stronger ROI: Better patient understanding drives higher satisfaction scores, leading to stronger reimbursements and improved retention.
   
• Flexible Pricing: Choose from subscription or pay-per-use models to control costs while ensuring continuous coverage.
   

💡 In short: We deliver seamless integration, guaranteed compliance, and measurable ROI — proving that better communication is better business.

   Why We’re Not Just Another Service   

Most providers offer either onsite interpreting or virtual services — forcing facilities to choose between flexibility and reliability. Our model combines the best of both, while adding layers of innovation that traditional services lack:

• Hybrid Flexibility – We blend onsite and virtual delivery so facilities are never left without coverage.
   
• Available 24/7 — By Appointment or On Demand – Providers and patients can schedule in advance or connect instantly, ensuring access anytime, day or night.
   
• Superior Video Quality – The #1 patient complaint with existing services is poor video quality. In fact, some providers deliver such unreliable video that patients avoid using the service altogether. We solve this problem with high-quality, consistent video connections that patients can trust — making accessibility effective and reliable.
   
• On-Demand & Pre-Recorded Education – Patients don’t just get an interpreter; they also gain access to multilingual, captioned, and ASL video guides — including pre-recorded videos covering common diagnoses, medications, and wellness topics — available before, during, and after visits.
   
• Proven ROI – Our model ties directly to cost savings and stronger reimbursements ($3–$5 return on every $1 invested).
   
• Compliance + Training – We go beyond interpretation by equipping staff with tools and workshops that keep facilities ADA and CMS compliant.
   
• Scalable System – Whether it’s a single clinic or a multi-hospital network, our approach scales while maintaining quality and lowering costs.
   

💡 In short: We deliver 24/7 coverage, by appointment or on demand, with superior video quality and both live and pre-recorded education — transforming accessibility into a sustainable, revenue-positive model.

Every 1% improvement in communication compliance delivers measurable impact — reducing liability costs, preventing avoidable readmissions, and protecting reimbursement streams.

Facilities that invest in accessible communication consistently achieve higher patient satisfaction ratings, a critical driver of federal reimbursements and a powerful boost to community reputation.

By addressing the needs of one of the most underserved patient populations — those with language or hearing barriers — facilities not only reduce risk but also unlock new patient volume, stronger loyalty, and long-term revenue growth.

💡 That’s the exciting advantage our business offers: turning accessibility into both a moral win and a financial strategy.