We serve as your communication and accessibility partner, making it easy for your facility to meet patient needs while improving compliance, outcomes, and satisfaction.

Delivery Options

Onsite Support
Trained interpreters and accessibility specialists available in-person at your facility.

Virtual Access
Remote interpreting, captioned video guides, and digital health education tools for patients before, during, and after appointments.

Hybrid Solutions
A flexible blend of onsite and virtual services tailored to each facility’s needs — ensuring coverage in real time while optimizing costs.

On-Demand Resources
24/7 access to a library of multilingual, ASL, and visually accessible video guides covering top diagnoses, medications, and health topics.

Training & Compliance
Workshops and staff training to equip providers with inclusive communication skills and ensure facilities remain ADA and CMS compliant.

Compliance & Risk Reduction
 

• Ensures full compliance with ADA, Section 1557 of the Affordable Care Act, and federal language access requirements.
   
• Reduces liability risks tied to miscommunication and missed instructions.
   

Patient Experience & Outcomes
 

• Improves patient understanding of prescriptions, diagnoses, and treatment plans.
   
• Enhances satisfaction scores (important for reimbursement and hospital rankings).
   
• Builds trust and loyalty with underserved communities.
  

• Cost Savings
  Fewer readmissions, reduced malpractice exposure, and less staff time spent re-explaining instructions.

• Revenue Growth
  Improved patient satisfaction drives higher retention and strengthens reimbursement opportunities.

• Flexible Pricing
  Annual subscription or pay-per-use fees are available — giving you options that match both your budget and patient flow.

• ROI Potential
  Every dollar invested in communication services can return up to 3–5× in avoided errors, repeat visits, and legal risk.

➡️ Contact us for a customized proposal tailored to your hospital or clinic.

 Smarter Care, Greater Returns
Our model goes beyond compliance — it transforms communication into a strategic asset. By ensuring patients understand their care, medications, and follow-up instructions, we reduce costly inefficiencies and unlock higher reimbursement potential under today’s value-based care system.

How the Model Works
 

Revenue Growth

• Stronger performance metrics directly translate into higher value-based reimbursements.
   
• Creates long-term sustainability by aligning patient outcomes with financial success.
   

💡 Better care is better business — and our model proves it.
We don’t just reduce costs; we help healthcare systems capture missed revenue, strengthen reimbursement streams, and build a sustainable future where accessibility and profitability go hand-in-hand.

This breakdown is based on example models. Please contact us for a direct proposal tailored to your specific hospital or clinic for exact numbers.

Annual Investment: $10,000

Savings Breakdown

• 💊 Medication safety (fewer errors): $15,000
   
• 🏥 Care efficiency (fewer repeat visits): $8,000
   
• ⚖️ Risk & compliance protection: $7,000
   

Category Share (visual mix)
▮▮▮▮▮▮▮▮▮▮ 50% Medication safety
▮▮▮▮▮▮ 27% Care efficiency
▮▮▮▮▮ 23% Risk & compliance

Totals

• Total Savings: $30,000
   
• Net Gain: $20,000
   
• Per Patient Savings: $6 per patient/year
   
• ROI Formula: $10,000 → $30,000 = 3:1 ROI
   

Annual Investment: $50,000

Savings Breakdown

• 💊 Prevented adverse drug events & errors: $90,000
   
• 🏥 Reduced repeat visits & readmission penalties: $40,000
   
• ⚖️ Avoided legal/compliance costs: $20,000
   

Category Share (visual mix)
▮▮▮▮▮▮▮▮▮▮▮▮ 60% Medication safety
▮▮▮▮▮▮ 27% Care efficiency
▮▮▮▮ 13% Risk & compliance

Totals

• Total Savings: $150,000
   
• Net Gain: $100,000
   
• Per Patient Savings: $3.75 per patient/year
   
• ROI Formula: $50,000 → $150,000 = 3:1 ROI
  (Scales to $200,000+ savings and 4–5:1 ROI in higher-volume/diverse populations)
   

Annual Investment: $250,000

Savings Breakdown

• 💊 Avoided errors & adverse events: $600,000
   
• 🏥 Reduction in repeat visits & readmissions: $350,000
   
• ⚖️ Legal/compliance risk avoided: $200,000
   

Category Share (visual mix)
▮▮▮▮▮▮▮▮▮▮▮ 52% Medication safety
▮▮▮▮▮▮▮ 30% Care efficiency
▮▮▮▮▮ 18% Risk & compliance

Totals

• Total Savings: $1,150,000
   
• Net Gain: $900,000
   
• Per Patient Savings: $5.75 per patient/year
   
• ROI Formula: $250,000 → $1.15M = 4.6:1 ROI

Most current services only provide basic interpreting or language substitution. We go further by offering multilingual, visual, and culturally relevant education tailored to the patient’s learning style — ASL, Spanish, visual learners, and plain-language formats.

• Current services: Usually onsite or virtual, often with limited flexibility.
   
• Our model: A hybrid system — onsite interpreters and translators plus virtual video content, captioned guides, and customizable resources for facilities.
   

We don’t just interpret what already exists — we build custom health education content around the top 20 prescribed medications and top 20 diagnosed conditions, ensuring patients receive the exact information they need in their language and format.

Visual learners are often left behind by traditional interpreting/translation. Our materials use graphics, step-by-step visuals, and plain language to ensure full comprehension.

• Current services: Costly, reactive, and often limited to interpreting per-visit.
   
• Our approach: Proactive, subscription-based, and cost-effective — reducing repeated visits, miscommunication errors, and liability risks for facilities.
   

Our team includes Deaf professionals, CODAs, interpreters, and translators who bring lived experience, not just technical skill. That means patients trust us more, and facilities meet compliance with cultural sensitivity.

We combine ADA compliance with medical innovation — video libraries, on-demand support, and branded content — giving facilities a modern tool to increase patient satisfaction and retention. 

At the heart of our mission is a team of professionals who combine deep expertise with lived experience in healthcare communication and accessibility. We understand the barriers that patients face because we have lived them, worked through them, and dedicated our careers to solving them.

Leadership

• Lisa Colagross, Founder & President
  Lisa brings more than 30 years of experience as a nationally certified American Sign Language (ASL) interpreter and as a Child of Deaf Adults (CODA). Having grown up in the Deaf community and worked extensively in healthcare interpreting, she has firsthand knowledge of how communication gaps can affect patient care. Lisa’s vision is rooted in creating a healthcare system where language and culture are no longer barriers. Her leadership combines professional expertise, cultural insight, and innovation, ensuring that every solution we deliver is accessible, effective, and inclusive.
   
• Elinor Goldberg, Vice President & Marketing
  Elinor is a Deaf professional whose career has been dedicated to advocacy, accessibility, and community engagement. As Vice President, she leads marketing and strategic outreach, ensuring our services are built with and for the communities we serve. Her perspective as a Deaf leader shapes the authenticity of our work and guarantees that our communication tools meet real-world needs. Through her leadership, we amplify diverse voices and strengthen our connection to patients, providers, and partners.
   

Our Commitment
Together, Lisa and Elinor lead a growing team of interpreters, translators, healthcare educators, and content creators who are passionate about equity in healthcare. By producing multilingual, visual, and culturally relevant health education, we help patients and families confidently understand and manage their health.

Why It Matters
Our leadership reflects both the professional skill and the personal experience needed to drive real change. We don’t just provide services — we create inclusive solutions that improve outcomes, reduce miscommunication, and build trust between patients and healthcare providers.